Yes, casino operators can request content from any game supplier even if the supplier is not yet integrated into our aggregation platform. Just like with an online casino, the operator can negotiate directly with the game provider or submit a request through us. Once an agreement is reached, the contract is concluded via ReelLink, and we will handle the technical integration and onboarding of the requested games. 

 If the game provider is already integrated and the machines are installed and configured, we can make the games available to the operator immediately upon contract signature. The only requirement is the time needed to assign the selected games to the respective machines, a process that is handled quickly. If the provider is not yet integrated, the standard integration timeline will apply before the games can be made available. 

Casinos can use exactly the same payout processes as they do for all other machines on their floor. Payouts are handled in the same way as with machines from any other supplier. If a handpay is required, it can be performed at the machine using a standard service key and proper acknowledgment, just as with other machines. This ensures that casino staff can follow their established procedures and routines without any additional training or changes. 

Tamper-proof enclosure with door sensors and serialized components.​

Certified components meeting global safety & EMC standards.​

UPS backup for data retention during outages.​

Integrated metering for bets, wins, payouts, and fault diagnostics.

The system is enclosed in a tamper-proof enclosure equipped with door sensors. These sensors detect unauthorized access or physical interference, ensuring system integrity.

All internal components are serialized, allowing for unique identification and traceability. This helps prevent unauthorized swaps or modifications.

Yes. All components are certified to meet global safety and EMC (Electromagnetic Compatibility) standards, ensuring reliable and compliant operation in various environments.

The system includes an uninterruptible power supply (UPS) backup, which preserves critical data and ensures data retention during temporary power interruptions.

An integrated metering system continuously tracks bets, wins, payouts, and fault diagnostics, providing accurate operational data and enabling efficient troubleshooting.

All games and Random Number Generators (RNGs) are lab-certified to guarantee fairness and compliance with jurisdictional gaming regulations. Independent testing ensures outcomes are random and unbiased.

The software is built in alignment with the ISO/IEC 27001 information security standard. This includes features such as secure boot and SHA-256 integrity checks to protect against unauthorized code or system tampering.

All sensitive data is protected using end-to-end encryption:

• In transit: Secured with TLS 1.2 or higher
• At rest: Encrypted with AES-256 standards
  These measures ensure confidentiality and integrity of player and system data.

Yes. The system maintains comprehensive logs for all gameplay sessions, financial transactions, and system events.
This enables full traceability, auditing, and compliance reporting as required by regulatory authorities.

The platform uses a secure, server-based architecture where all game logic resides on protected central servers. This design prevents tampering and ensures consistent, verifiable gameplay.

It supports SAS 6.02 real-time integration with CMS platforms for instant reporting, monitoring, and data synchronization, enabling efficient oversight of machine and game performance.

The system supports TITO (Ticket-In Ticket-Out) for cashless transactions using encrypted barcodes.
It adheres to PCI DSS standards for payment data protection and includes AML (Anti-Money Laundering) integration to meet regulatory compliance.

Yes. The solution features a modular API architecture, allowing seamless integration with loyalty programs, accounting systems, and compliance reporting tools — providing flexibility and scalability for various operational needs.

The platform supports multi-market configuration, allowing operators to customize stakes, limits, and feature controls to comply with the specific requirements of each jurisdiction.

Yes. Every game undergoes game-level certification to obtain per-title jurisdictional approval, ensuring compliance with local gaming laws and regulatory standards.

The system is designed for future-proof compliance, allowing software updates to meet new or revised standards without requiring hardware modifications. This ensures long-term operational flexibility and reduced downtime.

The platform offers comprehensive responsible gaming tools, including:

• Deposit and loss limits
• Session timers
• Self-exclusion options
  These tools encourage safe and responsible play.

The system is GDPR-ready and incorporates strict privacy controls. All player data is encrypted and handled according to global data protection standards to maintain confidentiality and integrity.

ReelLink is an innovative platform that merges online gaming with land-based casino cabinets. Our technology streams popular online slots directly into physical casino machines, allowing operators to offer a wider variety of games without the need for individual game installations on each cabinet. The system works by connecting your existing casino hardware to our cloud-based gaming platform, providing real-time access to hundreds of popular slot titles.

Yes, the game history is available offline. All Game Rounds are local on the machine.

Our platform features a diverse collection of popular slot games from top-tier providers including Wazdan, ORYX Gaming, JackpotPlay, and BetConstruct. We offer games across multiple categories:

• Classic Slots – Traditional 3-reel games
• Video Slots – Modern 5-reel games with bonus features
• Table Games – Digital versions of casino classics
• Live Casino – Real-time dealer games
• Jackpot Games – Progressive jackpot slots

New games are added regularly to keep your offerings fresh and engaging.

ReelLink is a modular gaming platform developed by Swiss Casinos for use in land-based and hybrid gaming environments. The solution is composed of both software and hardware components.

Software components include:

·         Game aggregation platform

·         Multi-game from different Game Provider

·         Operator Portal: Games can be switched at any time with just two clicks

Hardware components include:

·         Optional ReelLink Box (connectivity unit)

·         Optional ReelLink Cabinet

·         Peripherals such as bill validators, card readers and Casino Management System (provided by the Casino)

Key features:

·         Support for multiple games (up to 6 games displayed simultaneously)

·         Integration with casino management systems (CMS)

·         Configurable RTP settings (available on request)

·         Scalable for small and large floor deployments

ReelLink offers flexible pricing plans tailored to your casino’s needs. Our leasing options start from competitive monthly rates that include:

• Hardware installation and configuration
• Access to our complete game library
• 24/7 technical support
• Regular software updates
• Revenue sharing agreements
• Marketing and promotional materials

Contact our sales team for a customized quote based on the number of cabinets and specific requirements for your establishment. We offer both short-term and long-term leasing options to fit your budget.

Single game and multigame.

ReelLink is designed to work with most modern casino cabinet hardware. The minimum technical requirements include:

• Internet Connection: Stable broadband with minimum 10 Mbps per cabinet
• Compatible Cabinets: Most standard gaming cabinets from major manufacturers
• Display: HD-capable monitors (1080p minimum recommended)
• Payment Systems: Bill acceptors, coin mechanisms, or cashless payment integration
• Operating System: Windows 10 or newer preferred

Our technical team provides full installation support and can assess your current hardware during the consultation phase. In most cases, minimal hardware upgrades are required.

Yes, support for various game providers.

No, unlimited games can be integrated.

Up to 6 games.

Yes, it is easy to add and remove games from cabinets at any time. This can be done through the casino web portal with 3 clicks.

Our cabinets are offered as an optional product. The LED configuration on each cabinet can be fully customized using the manufacturer’s dedicated LED programming tool. Casino staff can use this program to create individual LED settings, which can be uploaded to the Casino Portal as a configuration file. This makes it possible to customize lighting effects down to the game level for each cabinet. 

Media content for digital signage (promotional videos, attract screens, informational banners) is created and added according to the specifications provided by the cabinet manufacturer. This process is independent of the ReelLink system and is handled directly through the manufacturer’s content management approach. 

Once an operator has signed an agreement with specific game providers or for particular games, these titles are enabled for that operator in the Casino Portal. Operators can then assign or remove these games from any connected cabinet, as often as permitted by local regulatory requirements. This assignment and removal process is flexible and can be managed in real time via the portal, ensuring full control and compliance with jurisdictional guidelines. 

Yes, there is a dedicated Casino Portal. This web-based platform allows authorized users to centrally manage all cabinets and games. Through the portal, staff can assign or remove games, upload LED Files, change screen animation, and monitor logs and game rounds.  

Bill validator (ID003).

Yes, LED lights are programmable.

Integration with KYC (Know Your Customer) and age verification systems ensures only legally verified and eligible players can participate.

Hosted in ISO-27001 certified data centres.

A cashless card can be used, but it is not personalized. The machine does not support individual player profiles. 

The games currently available come with predefined, certified RTP values. These RTP’s are determined by the 3rd game suppliers. Whether alternative RTP options are available depends on the supplier, the market, and which RTPs have been certified. If additional RTP configurations are possible, this would need to be confirmed and discussed with the game supplier. 

The system is compatible with any cabinet, whether new or existing. 

It meets the compliance requirements for both land-based and some online operations. In this way, it goes a step further than solutions designed solely for land-based use. 

ReelLink is BMM Testlabs certified. Swiss Casinos Technology AG, the company behind ReelLink, is ISO 27001 certified. ​ReelLink has been approved by the Swiss regulatory authority, ESBK.

Once a game provider is integrated into the ReelLink platform, all of their games become available in the aggregated library. As soon as an operator selects a provider and agrees on commercial terms, the game mix per machine can be changed at any time, with just three clicks. From a technical standpoint, there are no limitations on how often the game mix can be updated. However, regulatory requirements may vary by jurisdiction, and the frequency of content changes must comply with local laws.